Contact Us

We appreciate all comments, questions and suggestions to to help us maintain the highest level of customer support. Please call us toll free or use the form below to send us your questions and comments and we'll do our best to respond within 1 hour. Please allow up to 24 hours for a response if contacting us outside of normal business hours.

Hours of Operation:
Monday - Saturday
8:00am - 6:00pm MT

Customer Service:
Call us toll free: 1-888-689-3777

Or even easier, click this button to the left, enter your number, then answer your phone when it rings and it will call us for you automatically! Magic!


Or you can fill out the contact form below.

Share Your Story - Email us about your experience:
Tell us how much you've lost in how many days and what you did to achieve success. Feel free to include any tips you feel would help someone else that's just starting out.


Common Shipping and Delivery Questions

Can I track my order?
You should receive an email notification once your order has shipped. Simply login to your account to view the tracking number and then you can track your order until it arrives.

Click here to track orders shipped via USPS
Click here for internatinal orders shipped via UPS

How long will it take to receive my order?
All orders placed before 5:00pm ET will ship that same day from our Utah facility. You should receive your order within 2-4 business days, depending on your comparative location to Utah. Orders shipped to Canada, Europe and other international destinations may take up to 2-3 weeks. Please be paitient as this can be variable. Tracking number are always provided, but feel free to contact us if you have any concerns. Please note that with our focus on shipping your product as soon as possible, the order status is not always updated immediately.

Can I request faster shipping?
Most U.S. based customers receive their order in 2-3 days. If you would like priority or overnight delivery, please put "Priority Shipping" or "Overnight Shipping" in the comments box when you order. The following additional charges will be added to your order: Priority: $7, Overnight: $29. We recommend priority shipping as you'll often get it the next day anyway and it's a lot cheaper.

I'm so excited to start the diet, can I do anything while I wait for my order?
Absolutely! You will shortly receive a Quick Start Guide via email, the same day of your purchase. This will help prepare you for the optimal start. We also recommend joining our 31,000+ fans on facebook and interacting with those that are already losing weight. We're always sharing tips and answering questions on an hourly basis.

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